What is included in the basic package?
Your order includes:
- (1) ARENA Platform
- (1) Classic Straight Bar
- (1) Premium Squat Belt
- (1) Single Handle
- (1) Tricep Rope
- (1) Ankle Strap
- (1) Adjustable Phone Stand
- Free lifetime access to the ARENA Mobile App
How does the ARENA Platform work?
The ARENA Platform utilizes similar technology used in advanced robotics and electric vehicles. The ARENA Platform uses an electric motor to generate resistance and a battery system to store and recover energy intelligently. Using the ARENA Mobile App, you can adjust the resistance on the ARENA Platform with a swipe of your finger, log your workouts, and access your past workout history.
Is there any installation required?
No. There is no installation required. All you need to do to get started is download and create your account on the ARENA Mobile App, switch on and pair your ARENA Platform, attach your accessory, and begin.
Can I purchase an ARENA Platform if I am outside of the United States?
Currently, we only ship ARENA Platforms to customers located in the United States. We plan to expand sales globally in the future.
Is there a monthly subscription cost or membership fee?
No. Currently, there is no monthly subscription cost to use your ARENA Platform or to access the content on the ARENA Mobile App, including our workout library and programs. In the future, we may offer subscription packages through the ARENA Mobile App that will include access to premium content.
Where can I purchase ARENA attachments?
Your ARENA Platform comes with everything you need to start training, including (1) ARENA Platform, (1) Classic Straight Bar, (1) Premium Squat Belt, (1) Single Handle, (1) Tricep Rope and (1) Ankle Strap.
We expect to offer additional features and accessories for your ARENA Platform in the future. Subscribe to our newsletter for exclusive ARENA updates.
Can I use my own accessories with an ARENA Platform?
Your ARENA Platform comes with everything you need to start training. You are welcome to use your own accessories.
ARENA is not responsible for any damages or injury resulting, either directly or indirectly, with the use of non-ARENA accessories used with the ARENA Platform.
Can the ARENA Platform be shared in a single household?
Yes. You can order a single ARENA Platform for your family to share. As long as each person has a phone and the ARENA Mobile App and their own account, they will be able to pair it with your ARENA Platform.
We do not advise sharing an account: your workout metrics are recorded for each workout and are unique to you!
Can children use the ARENA Platform?
The ARENA Platform is intended for use by adults aged 18 and up. If approved in advance by a physician, children over the age of 15 may use the ARENA Platform under direct adult supervision. Please keep young children and animals away from the ARENA Platform at all times.
Please carefully read all user and safety instructions, available HERE, prior to using the ARENA Platform.
Can I store my ARENA Platform outdoors?
Your ARENA Platform should always be stored in dry, indoor areas only. Do not store your ARENA Platform outdoors or in damp/wet locations. Extreme temperatures may result in mechanical and/or electrical complications.
Can I get my ARENA Platform wet?
No. Do not use the Arena in wet conditions, including underwater, in the rain, snow, or on a wet surface.
What do the different indicator lights on my ARENA Platform mean?
Solid Green: The ARENA Platform is off, plugged in to an outlet and charging
Solid Blue: The ARENA Platform is off, plugged into an outlet and fully charged. The blue light will turn off after 5 minutes
White: The ARENA Platform is on. If you are charging your ARENA while it’s on, the light will remain white regardless of the battery level
Yellow: The ARENA Platform has under 30% battery and needs to be charged as soon as possible
Red: The ARENA Platform has under 5% battery and will power down within 5 minutes depending on load and intensity
Flashing Red: There is an error with the ARENA Platform and/or there is a mandatory firmware update. If this occurs or if you see the indicator lights turn red after you have powered on, contact us at email@example.com for further assistance.
What is the refund policy?
If you are not satisfied with your ARENA Platform, you can request a return within 30 days after your delivery for a full refund. We reserve the right to refuse a refund or to charge additional shipping and/or restocking fees, at our sole discretion.
Our guarantee does not cover ordinary wear and tear or damage caused by improper use. If your ARENA Platform is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or to charge additional restocking fees at our sole discretion.
To initiate a return, please contact us at firstname.lastname@example.org.
What happens to my data?
How do I contact ARENA?
Our customer care team would love to hear from you! Reach out to us at email@example.com.